Privacy Policy
Last modified: 01/08/23
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(0) Definitions.
(i) Blénken Detailing will be referred throughout this policy as Us, We, Our.
(ii) Blénken Detailing as of the last time this policy was updated is not a registered company - it is a personal venture. The owner of this website and the services it provides is a UK resident.
(iii) As Blénken Detailing is not a registered company we legally cannot provide to our users the level of GDPR that registered companies can. Despite this, we strive to meet the same standards that other companies have to,.
(1) What data do we collect?
We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the internet; computer and connection information. We collect data including page response times, length of visits to certain pages, page interaction information.
We also collect the following information:
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House Address
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Email Address
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Name
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Phone Number
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Vehicle Type, Make, Model, and Interior material
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Vehicle Number Plates
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Pictures of the vehicle before, after, and of any damage that was on the vehicle before the service was carried out.
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Payment Information.
(2) What are your rights?
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You can withdraw consent.
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You can request for all your data to be deleted.
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You can request to view your data.
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You can request for your data to be modified.
In some cases we may need to ask for ID to verify that you are in fact the owner of the data that you are trying to exercise the aforementioned rights on. We reserve this right at all times - we don't need to provide a reason either.
In some cases we may also have to keep certain data even if you request deletion, for purposes such as accounting. We will inform you of this at the time; unless we cannot due to legal restrictions.
To exercise your rights you can contact us using the contact information in (9) Contact information.
(3) Why do we collect data?
We collect data so that we can;
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Provide you with access to our website and services
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Gather information about the locations from where our site is being visited from and how many people visit our site (analytics)
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To prevent bots from maliciously using our website
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To be able to account for our finances
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To be able to verify the identity of users
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To be able to carry out our services
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To be able to give proof of damage (or lack thereof)
(4) Children's privacy
As stated in our Terms & Conditions, to use our website and to receive our services you must be 13 years of age (and above) or the legal age of majority in your jurisdiction. Due to this we do not knowingly collect data from children. If you are aware that a child is using our website/services, contact us at contact@blenkendetailing.com or use our contact form.
(5) How do we store your data.
Our website is hosted on the wix.com platform. Your data is stored through wix.com’s data storage, databases and the general wix.com applications. They store your data on secure servers behind a firewall.
(6) How long do we keep your data?
Data retention length is dependent on many factors:
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Original purpose for collection.
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User-based decisions.
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Accounting purposes.
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Safety & Security.
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Anti-abuse.
We have data retention policies in place for certain areas of data:
(i) Financial - All financial data will be kept for up to 2 years since the initial payment date, after these 2 years we will then remove any personal information from the financial data and we will keep this anonymized data for up to a further 7 years for accounting purposes.
(ii) User Data - User data is retained until we receive a deletion request from the user. After the deletion request we will keep that data for 30 days before it is then erased.
(iii) Number Plates - We keep number plate data for up to 30 days after the booking has ended.
(iiii) Pictures - We will keep pictures of your vehicle for up to 2 years after the booking has ended.
(7) Do we share your data?
No. We do not share your data with anyone.
The only 'person' we share data with is wix.com, as they are the hosting platform we use. They are deemed - by law - as the 'processor' of your data. It is also not technically sharing as they are just processing on behalf of me (the 'controller'). If you want to learn more about how wix.com processes your data, read their privacy policy and we recommend heading over to section 6 as this relates to 'users of users' data (your data).
(8) How will you contact me?
We will contact you mainly by email or on-website chat. In some cases, we may communicate via text or phone (when provided). These contact methods are only used for the following purposes;
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Communicating with you, with information regarding this website or our services.
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Informing you of activity on the website, for example, changes to this policy
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Remining you when your booking is due
(9) Contact information.
You can contact us at contact@blenkendetailing.com or by using our contact form.
(10) Our rights.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.